Refund policy

Return Policy

At Paola Ponders, we understand that sometimes a product may not meet your expectations or fit your needs perfectly. We want you to be completely satisfied with your purchase, and we're here to make the return process as convenient as possible. Please take a moment to review our return policy below:

1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it.
- The return must be initiated within 30 days of the delivery date.
- Items must be in their original packaging with all tags and labels attached.

2. Exclusions:
- For hygiene reasons, we cannot accept returns on items such as underwear or swimwear unless they are in their original, unopened packaging.
- Gift cards and final sale items are not eligible for return.

3. Return Process:
- To initiate a return, please contact our customer support team at paolaponders@gmail.com to request a return authorization.
- You will be provided with a return label for your convenience.
- Pack your item securely in the original packaging or a suitable alternative.
- Affix the provided return label to the package.

4. Refund:
- Once we receive your returned item and it is inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment.

5. Shipping Costs:
- Shipping costs for returns will be the responsibility of the customer, unless the return is due to a product defect or an error on our part.

6. Contact Us:
- If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team at paolaponders@gmail.com.

At Paola Ponders, we value your satisfaction and are committed to providing a smooth and fair return experience. Thank you for choosing us as a part of your health and wellness journey.